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Our
Policies
Product Delivery
Normally your order will be shipped within 48 hours of
receipt. Exceptions to this is for fundraising candles, where there
may be 100+ candles ordered at one time. In this case, you will be
notified when to expect shipment. Our usual method for shipping is
via US Post Office; for larger orders, your order will be shipped
via UPS.
Prices
Some of the prices shown on
www.wordcandles.com are Special Internet Prices, which are
approximately 20% off retail. Shopping directly with the
manufacturer reduces additional costs, and thereby saves the
consumer when purchasing direct.
Terms and Conditions
Whether you place your order online, or via phone or fax,
WORD Candles will process your request quickly and contact you if
there is a problem with either your payment, or product is
unavailable. When product is not available, you can either backorder
the item, or remove the item from your order. When shipment is made
of a backordered item, you will not incur additional shipping cost -
we will pay the shipping on the backordered item.
Currently we ship to the continental U.S. only.
Returns
Due to the potential range of temperatures during shipment, please
be aware that your candle could show signs of melting upon receipt.
This does not affect the burning properties of your candle. Palm wax
is one of the hardest waxes for candles on the market, and melting
will normally only occur when temperatures reach above 150 degrees.
When choosing a wax for our candles, we tested many wax combinations
to produce an all-natural wax candle. Some of our candles contain a small
amount of soy or vegetable wax blended with the palm wax which
provides a better scent throw for your candle. If melting occurs, it
is likely the vegetable wax causing this, as the palm wax is very
hard. If you are not completely satisfied, for any reason, please
contact us.
Any returns must be accompanied by a Return Authorization (RA).
You can receive an RA by contacting us either by email, phone, or
fax, giving the reason for a requested return. Please note that you
must pay return shipping if you return product without receiving
authorization from us in advance. A request for return must be made
within 30 days of receipt of your order.
Placing an Online
Order
When placing an order online, you can be assured your
information is safe with us. We will not share any information with
a third party, unless it is necessary to process your order (i.e.,
our gateway organization in the processing of your payment). We
transmit your data utilizing SSLA Secured 128 bit processing, which
means your information is secured by the best known method
available. Your
Privacy
We take your privacy seriously; we will not sell or share your
information with others, other than in the processing of your order
as indicated above. For additional information, contact us via email at
info @ wordcandles.com.
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