Word Candles Policies and Procedures



			Jesus is the Light of the world. (John 8:12)

Our Policies

Product Delivery
Normally your order will be shipped within 48 hours of receipt. Exceptions to this is for fundraising candles, where there may be 100+ candles ordered at one time. In this case, you will be notified when to expect shipment. Our usual method for shipping is via US Post Office; for larger orders, your order will be shipped via UPS.

Prices
Some of the prices shown on www.wordcandles.com are Special Internet Prices, which are approximately 20% off retail. Shopping directly with the manufacturer reduces additional costs, and thereby saves the consumer when purchasing direct.

Terms and Conditions
Whether you place your order online, or via phone or fax, WORD Candles will process your request quickly and contact you if there is a problem with either your payment, or product is unavailable. When product is not available, you can either backorder the item, or remove the item from your order. When shipment is made of a backordered item, you will not incur additional shipping cost - we will pay the shipping on the backordered item.

Currently we ship to the continental U.S. only.

Returns
Due to the potential range of temperatures during shipment, please be aware that your candle could show signs of melting upon receipt. This does not affect the burning properties of your candle. Palm wax is one of the hardest waxes for candles on the market, and melting will normally only occur when temperatures reach above 150 degrees. When choosing a wax for our candles, we tested many wax combinations to produce an all-natural wax candle. Some of our candles contain a small amount of soy or vegetable wax blended with the palm wax which provides a better scent throw for your candle. If melting occurs, it is likely the vegetable wax causing this, as the palm wax is very hard. If you are not completely satisfied, for any reason, please contact us.

Any returns must be accompanied by a Return Authorization (RA). You can receive an RA by contacting us either by email, phone, or fax, giving the reason for a requested return. Please note that you must pay return shipping if you return product without receiving authorization from us in advance. A request for return must be made within 30 days of receipt of your order.

Placing an Online Order
When placing an order online, you can be assured your information is safe with us. We will not share any information with a third party, unless it is necessary to process your order (i.e., our gateway organization in the processing of your payment). We transmit your data utilizing SSLA Secured 128 bit processing, which means your information is secured by the best known method available.

Your Privacy
We take your privacy seriously; we will not sell or share your information with others, other than in the processing of your order as indicated above.

For additional information, contact us via email at info @ wordcandles.com.

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Palm wax is made from palm oil, which is obtained by steaming and pressing palm fruit.

The palm oil tree is very resilient, with a higher yield, and is a renewable resource.

No chemical treatments or artificial fertilizers are required for cultivation of the palm fruit.

Palm wax has an attractive unique crystalline structure.

Higher fragrance load than other waxes can be used in palm wax candles.

Soot emissions are minimized because of the bright flame.

Wicks in Word Candles palm wax candles are made of top grade cotton, with tiny paper cores, which prevents the wick from collapsing into the liquid palm wax. Most of our jars have three wicks for a more even burn.